FirstFuel

  • Customer Success Specialist

    Posted Date 3 weeks ago(3/4/2019 11:37 PM)
    ID
    2019-1146
    # of Openings
    1
    Location
    FirstFuel
    Category
    Customer Success
  • Overview

    As a Customer Success Specialist, you will be a critical part of FirstFuel’s Customer Success organization, responsible for supporting day-to-day activities of FirstFuel’s team of Customer Success Managers and Technical Project Managers. The Specialist position represents a growth opportunity within FirstFuel’s organization, with exposure to both internal and external activities. Examples of internal projects include metrics reporting, client support, issue coordination and resolution, Salesforce.com administration, and market analysis. Examples of external activities include project management, SaaS application configuration, data analysis and troubleshooting, client training, onsite meeting support, trade show support, and powerpoint material preparation and delivery.

     

    An important aspect of the Specialist role will entail working collaboratively in a cross functional environment with members of various FirstFuel teams, including Engineering, Product, Regulatory, Sales, Marketing and other teams, to deliver measurable value for our clients.

     

    An ideal candidate will have an interest in energy, utilities, and Software-as-a-Service (Saas) products. You must also be comfortable working in a fast-paced, dynamic environment on a range of different tasks associated with making our customers successful.

    Responsibilities

    • At least 2 years of experience in business systems analysis, project management, or customer success, preferably at a SaaS or technology company
    • Background and interest in exploring new technologies
    • Interest in working in a fast-paced multi-disciplinary environment
    • Outstanding written and oral communication skills
    • Natural affinity for working across departments to drive cross-functional work streams to completion and an independent thinker who proactively identifies issues, interdependencies, and solutions
    • You care about energy, its impact on our clients, their customers, and the world
    • Willingness to travel up to 20% of the time

    Company Overview

    FirstFuel is an exciting and fast growing SaaS company headquartered in Lexington, MA.  We are focused on offering our customers a world-class customer intelligence platform that transforms energy providers into trusted advisors to their business customers. FirstFuel’s SaaS solutions accelerate customer acquisition, optimize energy efficiency and DSM programs, and boost customer engagement and satisfaction. We draw on our deep domain expertise in data analytics, building science, and software in our deployments with large utilities, energy service providers, and government agencies in North America and Europe.

    Our leadership team has been hand-picked from leading companies (JCI, IBM, SAP, Cisco, etc).  The company has a casual “be yourself” culture along with a high energy do whatever it takes to win approach.  

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